Hello ​@Heartly.Harsh 

Thank you for reaching out here in Docusign Community.

Would you mind trying these steps and check if the issue persists? Just in case we have encounter a possible affectation:

1. Clear the cache and cookies
2. Try a different browser(s)
3. Try an Incognito/in-private window
4. Try a different device
5. Test with different Internet networks such as on a mobile device using data with Wi-Fi disabled.

If you have already tried the steps above and the issue persists. We suggest that you open a case by following the steps provided in the link below so that our Salesforce team can further check on this and see if this is a possible bug. 

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Hello ​@Heartly.Harsh 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Hey ​@marco.tanglao,

It was a different issue rather than the solution mentioned in above steps.

Thanks for your support.