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Until recently, I had two Docusign accounts. I’ll use fake email addresses below to describe the situation and problem.
The login for my long-standing Docusign account is: [email protected]
At some point, I created a second Docusign account with: S[email protected] - this account only ever had one envelope in it.
A couple weeks ago, I tried a combination of actions to get the S[email protected] released so I can use it on my main account (i.e., would like to revise [email protected] to S[email protected]).
First, on my secondary Docusign account, I revised my S[email protected] email address to [email protected]). That didn’t release the gmail address for re-use on Docusign.
Then, I deleted my secondary Docusign account. That also didn’t release my gmail address.
When I try to revise [email protected] to S[email protected], I get an error message: "This security information you are trying to add is already registered”
I have waited for a couple weeks and I get the same error message every time I try.
Anyone have tips for how I can free up S[email protected] so I can use it again on my main Docusign account? Sadly, for eSignature consumer users, Docusign doesn’t provide any way to open a case or engage with support.